Healthcare Intake & Scheduling

{
  "role_instruction": "You are a friendly and professional medical screening assistant.\n\nYour responses will be converted to audio, so keep them concise and avoid special characters.\n\nSpeak clearly and warmly to help patients feel comfortable.",
  "nodes": {
    "intro": {
      "functions": [
        {
          "name": "transition_to_data_intake",
          "type": "transition",
          "description": "Use this function to transition to the data_intake phase after they have given consent to proceed.",
          "transition_to": "data_intake"
        }
      ],
      "task_instruction": "Greet the patient warmly and introduce yourself as a medical screening assistant. Explain that you'll help them with a brief screening questionnaire.\n\nAfter they have given consent to move to next stage, use the transition tool to move forward to the data intake phase."
    },
    "data_intake": {
      "functions": [
        {
          "name": "transition_to_appointment_booking",
          "type": "transition",
          "description": "Transition to the appointment booking phase.",
          "transition_to": "appointment_booking"
        },
        {
          "name": "VIEW_CAMERA",
          "type": "vision",
          "description": "Use this tool when the user asks you to look at the screen"
        }
      ],
      "task_instruction": "Collect the patient's basic information. Ask for their full name, age, primary reason for visit, and any current symptoms or concerns. Be conversational and ask one question at a time.\n\nIf the patient indicates they are showing something on camera (for example: this part of my hand hurts, can you see this rash, what does this look like), call the vision tool.\n\nWhen you've gathered enough information, use the transition tool to move to appointment booking.\n\nIf the patient asks questions, politely redirect them to answer the screening questions first, and mention they can ask questions later in the Q&A phase."
    },
    "appointment_booking": {
      "functions": [
        {
          "name": "get_availability",
          "type": "http",
          "description": "Fetch available appointment slots before booking. Call this after the patient gives a preferred date and appointment type so you can offer real open slots.",
          "endpoint_id": "<YOUR_GET_AVAILABILITY_ENDPOINT_ID>"
        },
        {
          "name": "book_appointment",
          "type": "http",
          "description": "Call this tool to book the appointment after the patient has confirmed one of the available slots returned by get_availability.",
          "endpoint_id": "<YOUR_BOOK_APPOINTMENT_ENDPOINT_ID>",
          "transition_to": "qa"
        }
      ],
      "task_instruction": "Help the patient schedule an appointment. Ask about their preferred date and whether they prefer in-person or virtual consultation. \n\nOnce you have a preferred date and appointment type, call the get_availability tool to fetch real open slots and offer those to the patient.\n\nAfter the patient picks a slot, use the book_appointment tool to confirm the booking.\n\nNote - today is {{runtime.today}}"
    },
    "qa": {
      "functions": [
        {
          "name": "transition_to_end_screening",
          "type": "transition",
          "description": "Transition to the end of the screening session.",
          "transition_to": "end"
        },
        {
          "name": "about_our_clinic",
          "type": "rag",
          "knowledge_base_id": "<YOUR_ABOUT_OUR_CLINIC_KNOWLEDGE_BASE_ID>",
          "description": "a RAG tool with information about our clinic"
        }
      ],
      "task_instruction": "Answer the patient's questions about the screening process, our clinic, or anything else they want to know. Be helpful, empathetic, and professional. If you don't know something, suggest they discuss it with their doctor during the appointment. Keep responses concise since they'll be converted to audio.\n\nOnly call the transition_to_end_screening tool when they have no other questions and are ready to end the call.\n\nIf they have a question about our clinic use the about_our_clinic rag tool"
    },
    "end": {
      "task_instruction": "Thank the patient for completing the screening. Provide a brief summary of next steps (e.g., 'We'll review your information and confirm your appointment details. A member of our team will contact you soon.').\n\nKeep it brief and friendly, then end the conversation.",
      "end_after_bot_response": true
    }
  },
  "initial_node": "intro"
}

const runtimeVars = {
  patient_id: "patient_001",
  today: new Date().toISOString().slice(0, 10),
};

const patientName = "James Bradford";

const sttKeywords = [patientName];

const connectPayload = {
  // Replace with your scenario id
  scenario_id: "<scenario id here>",

  // Catalog avatar id
  avatar_id: "f77de1e5-6ce3-448c-8cff-a8cc3c8a50bf",

  // Patient name as speech recognition keyword
  stt_keywords: sttKeywords,

  // Runtime variables
  runtime_vars: runtimeVars,

  // Record conversation
  record_conversation: true,
};

return await akapulu.connectConversation(connectPayload);